Terugbetalingsbeleid

We have a no-return policy for jewelry items due to hygiene and safety reasons. Once an item is sold, it cannot be returned, exchanged, or refunded.

To be eligible for a return, your item must be unused, unworn, and in its original packaging. However, due to the nature of jewelry, we are unable to accept returns for any reason once the item has been worn or used.

If your jewelry arrives damaged or defective, please contact us immediately at info@onsedesign.nl with clear photos of the item and its condition. We will assess the issue and provide you with further instructions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

As mentioned above, due to hygiene and safety reasons, jewelry cannot be returned or exchanged. Additionally, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) are also non-returnable. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about your specific item, please contact us.

Exchanges

Since we do not accept returns for jewelry items, we recommend that you carefully review the product details before purchasing. If you're looking to exchange an item, please reach out to us, and we’ll help you choose the right product for your needs.

Refunds

Due to our no-return policy for jewelry, refunds will only be processed in cases where the item is damaged or defective upon arrival. Once we have inspected the return and confirmed the issue, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be processed.